Shipping Policy — Oud&Musk

Last Updated: August 2026

At Oud&Musk, we carefully pack every fragrance to ensure it reaches you safely and in excellent condition.

1. Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

You will receive an order confirmation after your purchase and, where available, tracking information once your order has been dispatched.

2. Delivery Time

Estimated delivery times may vary depending on your location and courier service.

  • Standard Delivery: 3–7 business days
  • Remote Areas: Delivery may take additional time

Delivery estimates are not guaranteed and may be affected by weather, holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase.

Complimentary shipping may be offered on qualifying orders according to the promotion displayed on our website.

4. Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.

Please allow some time for the courier's tracking system to update after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Orders

If your order appears to be significantly delayed, please contact Oud&Musk Customer Support with your order number.

We will work with the relevant courier to investigate the shipment.

7. Damaged Packages

If your package arrives damaged, leaking, or visibly tampered with, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the package
  • Photos of the damaged product
  • A brief description of the issue

We will review the case and determine the appropriate resolution.

8. International Shipping

If international shipping is available for your location, delivery times, shipping charges, customs duties, and taxes may vary.

Any customs duties, import taxes, or other charges imposed by the destination country are the customer's responsibility unless otherwise stated at checkout.

9. Contact Us

For questions regarding shipping or your order, please contact Oud&Musk Customer Support:

Oud&Musk
Phone / WhatsApp: 03288181700
Email: Buyoudnmusk@gmail.com

Oud&Musk — Timeless Scents. Unforgettable Impressions.