Refund Policy

Last Updated: August 2026

At Oud&Musk, we want you to be completely satisfied with your fragrance purchase. Because perfumes are personal-care and fragrance products, we maintain a strict hygiene policy while ensuring customers receive their products in excellent condition.

1. Returns

We accept returns within 7 days of delivery if the product is:

  • Unused and unopened
  • In its original packaging
  • Sealed and in resalable condition
  • Accompanied by proof of purchase

Opened, sprayed, used, or tested perfumes cannot be returned or exchanged due to hygiene and safety considerations.

2. Damaged or Incorrect Orders

If your order arrives damaged, leaking, broken, or you receive the wrong product, please contact Oud&Musk within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging and shipping box
  • A brief description of the issue

After reviewing the issue, we may offer a replacement or refund, depending on the situation.

3. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through your original payment method. Depending on your bank or payment provider, it may take additional business days for the amount to appear in your account.

4. Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged.

For approved returns due to customer preference, the customer may be responsible for return shipping costs.

5. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes
  • Sprayed or tested fragrances
  • Products without their original packaging
  • Gift cards
  • Products damaged after delivery due to customer handling
  • Items returned after the applicable return period

6. Exchanges

If you receive a damaged, defective, or incorrect fragrance, please contact us within 48 hours of delivery. Once approved, we may arrange a replacement.

7. How to Request a Return

To request a return or report a damaged or incorrect order, contact Oud&Musk Customer Support with your order number and relevant photos.

Phone / WhatsApp: 03288181700
Email: Buyoudnmusk@gmail.com

Please do not send products back without receiving return instructions from Oud&Musk.

8. Policy Changes

Oud&Musk reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be posted on this page with the updated date.

Oud&Musk — Timeless Scents. Unforgettable Impressions.